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Tbh, on a bike of that quality and composite - would you really feel safe riding it afterwards?
Yeah, I mean, this hits it on the head really. The required care and expertise was not applied, and my faith in the bike is in pieces on the floor.
Howard-
Been there done that - could of been killed tee shirt wearer. I will not ever under any circumstances ride carbon. The logical side of my brain knows it's stronger better etc etc. The fear and irrational thoughts from experiential learning ruined riding carbon, 'on my god what if it breaks again, fuck what was that noise!' Thoughts are not pleasant when hurtling down hill.
I just hope that once you get it sorted that they've not ruined your future riding experiences for you.
bluebikerider
Tbh, on a bike of that quality and composite - would you really feel safe riding it afterwards? I wouldn't and as such I think you'd be perfectly in your rights to claim for a brand new bike on their insurance. From my own experience with Scott bikes, I think this will probably only be settled by going down the small claims route.
It's amazing how quick dickheads will resolve things once an £80 court proceedings letter lands on their doormat.