• They'd have to suck it up!
    You can't expect to be a Cannondale rep that is prepared to work on high end bikes without due care and technical skill and not expect to take the fall when things go wrong. That just disconcerting.
    CSG are always a pain in the arse, but I've always found if you approach them clinically and as a knowledgeable user, they perk up pretty quick. Especially when it comes to one of their contracted re sellers doing shoddy work.

  • You can't expect to be a Cannondale rep that is prepared to work on high end bikes without due care and technical skill

    Makes me wonder what level of training is offered to the shop mechanics, regarding Cannondale specific stuff.

  • Makes me wonder what level of training is offered to the shop mechanics, regarding Cannondale specific stuff.

    There used to be loads, but now...not so much, or none.

  • Don't even think about it! I refuse to work on stuff at times especially the old SI stuff, that or be really direct with the customer that I've never worked on something like that, but I'm willing to put in the time and research to do so, at their explicit agreement and my responsibility.
    Doesn't help that I've yet to see any CSG/Cannondale technical days or something like that.

    @Howard I can get you deets on Tuesday if that's ok?

  • Makes me wonder what level of training is offered to the shop mechanics, regarding Cannondale specific stuff.

    AFAIK, no training were provided with Cannondale components/bicycles, usually required constacting CSG directly or reading a manual.

    TBF, never got any training with anything from other companies eithers.

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