So, a bike shop made a mess of my Cannondale F-Si

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Howard in reply to @Chak

If they can't be sourced, then compensation for said damage is next in the pipeline, which generally works out as no labour charge and free servicing in the future, or some sort of store credit.

Frame only is in the region of £1200 retail. To be honest, i suspect we are looking at a complete frame / headset / stem / steerer replacement.

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Chak in reply to @Howard

They'd have to suck it up!
You can't expect to be a Cannondale rep that is prepared to work on high end bikes without due care and technical skill and not expect to take the fall when things go wrong. That just disconcerting.
CSG are always a pain in the arse, but I've always found if you approach them clinically and as a knowledgeable user, they perk up pretty quick. Especially when it comes to one of their contracted re sellers doing shoddy work.

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BareNecessities in reply to @Chak

You can't expect to be a Cannondale rep that is prepared to work on high end bikes without due care and technical skill

Makes me wonder what level of training is offered to the shop mechanics, regarding Cannondale specific stuff.
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Howard in reply to @Chak

CSG are always a pain in the arse, but I've always found if you approach them clinically and as a knowledgeable user, they perk up pretty quick. Especially when it comes to one of their contracted re sellers doing shoddy work.

Do you have any UK based contacts? Names, telephone numbers?

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