-
If they can't be sourced, then compensation for said damage is next in the pipeline, which generally works out as no labour charge and free servicing in the future, or some sort of store credit.
Frame only is in the region of £1200 retail. To be honest, i suspect we are looking at a complete frame / headset / stem / steerer replacement.
Howard-
They'd have to suck it up!
You can't expect to be a Cannondale rep that is prepared to work on high end bikes without due care and technical skill and not expect to take the fall when things go wrong. That just disconcerting.
CSG are always a pain in the arse, but I've always found if you approach them clinically and as a knowledgeable user, they perk up pretty quick. Especially when it comes to one of their contracted re sellers doing shoddy work.
Chak
Picking on this, if the owner is adamant that it's not their fault, why has he allowed the bike to continue being worked on despite your dissatisfaction with everything they've done. I might be entirely wrong and presumptuous here, but for me that's a sort of admission of guilt and wanting to correct a problem, rather than some sort of goodwill gesture.
As for Manager solutions, depends on severity really. It comes down to direct replacement of any damaged parts appropriately. If they can't be sourced, then compensation for said damage is next in the pipeline, which generally works out as no labour charge and free servicing in the future, or some sort of store credit.
It's a brand new bike, not sure how they can expect to get away with it.