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This is, effectively, a brand new bike?
Yes.
CSG can be contacted, but as @Slack will attest to, they aren't in the customer service business as their history is in being a distributor and keeping punters at a safe distance.
I think, if the shit really does start to go down, my strategy will involve a combination of:
- I will name and shame - see the Foffa thread here as an example and the effect on Google search
- I will go directly to Cannondale US
- I will go to CSG but rather than complaining, spell out the facts, and make it clear that the bike shop should not be dealing in or selling their high end bikes
- I will involve trading standards then small claims court
- I will name and shame - see the Foffa thread here as an example and the effect on Google search
Howard-
CSG can be contacted, but as @Slack will attest to, they aren't in the customer service business as their history is in being a distributor and keeping punters at a safe distance.
Ah. I'm having a similar (although an order of magnitude smaller) issue with Lake. They were happy for a pair of shoes to be checked over/repaired, but through Morelarge. But Morelarge wouldn't let me send them directly, so I had to go back to the shitty little ebay shop I got them from, who's now had the shoes for over a month, after showing them to a representative, and also won't respond to emails
branwen
This is, effectively, a brand new bike? It seems mind blowing that they've made such a mess of it. Can you get in touch with CSG yourself?