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This is, effectively, a brand new bike? It seems mind blowing that they've made such a mess of it. Can you get in touch with CSG yourself?
branwen-
This is, effectively, a brand new bike?
Yes.
CSG can be contacted, but as @Slack will attest to, they aren't in the customer service business as their history is in being a distributor and keeping punters at a safe distance.
I think, if the shit really does start to go down, my strategy will involve a combination of:
- I will name and shame - see the Foffa thread here as an example and the effect on Google search
- I will go directly to Cannondale US
- I will go to CSG but rather than complaining, spell out the facts, and make it clear that the bike shop should not be dealing in or selling their high end bikes
- I will involve trading standards then small claims court
- I will name and shame - see the Foffa thread here as an example and the effect on Google search
Howard
It's a saga already fella. I would be interested to know if any fellow wrenches could probe their managers for solutions for dealing with this. Help, basically.
So far the owner of the shop is adamant that this is not their fault.
So, I popped in to the shop just now because some of my photos of the issues weren't great and I wanted to take more.
I found that they have tried to correct the brake issues, which is fine, it was a case of re-routing the front hose and re-positioning the levers. Wonder if they used a torque wrench on the bolts on my carbon bars?
On closer inspection I found additional problems.
1 - the tool interface on the steerer seems chewed up. Like a bottom bracket cup that's been in and out too many times. This might be fair, given that the interface is actually a HT2 spline. But it's a mess.
2 - there's an o-ring half trapped between the tool interface and the head tube
3- the OPI spacers are rattling around, loose. Not sure how this is possible as the stem should clamp down on them and set the bearing pre-load.