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If it was me, I'd go back down there with a picnic hamper, sleeping bag and a nice comfy chair. I'd then plant myself right in the fucking middle of the shop, and refuse to leave until I had a solution that I was completely happy with, and not a compromise of any sort!
Do you know what? The nice thing is I can actually do this at the moment, because I don't have to work in an office...
Howard
@stedlocks
Fair play for not allowing your pants to be pulled down.....
Any conversation/excuses given are irrelevant. You took your immaculate, NEW bike to a reputable shop, to have them rectify faults.
You have an absolute right, to expect to retrieve your property, in the same cosmetic condition that it entered the premises in, in a reasonable timeframe.
The shop could have declined to do the work, but they didn't.
If it was me, I'd go back down there with a picnic hamper, sleeping bag and a nice comfy chair. I'd then plant myself right in the fucking middle of the shop, and refuse to leave until I had a solution that I was completely happy with, and not a compromise of any sort!
I reckon a forum bikepacking trip to the shop in question, if they start dicking you around!