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Best of luck with this and really hope it doesn't turn into a saga.
It's a saga already fella. I would be interested to know if any fellow wrenches could probe their managers for solutions for dealing with this. Help, basically.
So far the owner of the shop is adamant that this is not their fault.
So, I popped in to the shop just now because some of my photos of the issues weren't great and I wanted to take more.
I found that they have tried to correct the brake issues, which is fine, it was a case of re-routing the front hose and re-positioning the levers. Wonder if they used a torque wrench on the bolts on my carbon bars?
On closer inspection I found additional problems.
1 - the tool interface on the steerer seems chewed up. Like a bottom bracket cup that's been in and out too many times. This might be fair, given that the interface is actually a HT2 spline. But it's a mess.
2 - there's an o-ring half trapped between the tool interface and the head tube
3- the OPI spacers are rattling around, loose. Not sure how this is possible as the stem should clamp down on them and set the bearing pre-load.
Howard-
This is, effectively, a brand new bike? It seems mind blowing that they've made such a mess of it. Can you get in touch with CSG yourself?
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I found that they have tried to correct the brake issues, which is fine, it was a case of re-routing the front hose and re-positioning the levers. Wonder if they used a torque wrench on the bolts on my carbon bars?
Picking on this, if the owner is adamant that it's not their fault, why has he allowed the bike to continue being worked on despite your dissatisfaction with everything they've done. I might be entirely wrong and presumptuous here, but for me that's a sort of admission of guilt and wanting to correct a problem, rather than some sort of goodwill gesture.
As for Manager solutions, depends on severity really. It comes down to direct replacement of any damaged parts appropriately. If they can't be sourced, then compensation for said damage is next in the pipeline, which generally works out as no labour charge and free servicing in the future, or some sort of store credit.
It's a brand new bike, not sure how they can expect to get away with it.
branwen
Chak
Nor should you have to be. Make your own scratches to your own bike.
I don't have the heart to let a bike leave the workshop no matter the price without it being 1. safe, and 2. better condition than when it came in if I can't do the work, or way better then it did if I can. 3. If I don't know how to work on that bike/tech, I say so from the beginning. i.e the stem. How and why was it broken/replaced?
Not sure what CSG have to do with it or why they'd be annoyed you bought it from Germany. It's a bike, not a British farmed meat.
Work done without informing you is crap etiquette to begin with. Work done with damage and then denial takes the piss.
Best of luck with this and really hope it doesn't turn into a saga.