You are reading a single comment by @Howard and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
@Howard
What now?
When I went to collect the bike, it was clear that all was not good and a heated conversation kicked off between me and one of the members of staff, who didn't seem sympathetic to my frustration at having been told the work was done, only to come to the shop to find that the work has not been done.
I then inspected the bike, and found the damage.
I was told the owner of the shop would call me to put things right, but he did not, so I chased him up, and told him I was coming to the shop to discuss.
Another heated conversation ensued. I made it clear that I do not intend to take the bike out of the door with the damage that the shop has put in to it.
The owner suggested that, should he raise this with CSG, they might think I'm being 'a twat' because the damage, in the shop owners' opinion, is cosmetic. I assume he has an x-ray machine to prove it. I said the truth of it is that neither of us can say for certain as to what the damage really is, but that's irrelevant - I bought in a cosmetically perfect bike and I'm not leaving the shop with one that is not. How that is put right is up to him.
He didn't seem to understand that my contract is with him, and CSG has nothing to do with it. They might offer a frame amnesty, but someone will need to bear the cost of that.
I suggested that in the context of the clear lack of care, failure to do the requested works and lack of safety checks the owner should have a couple of days to think about what his response is.
I'll update this thread when I get the response.