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@Howard
Some context:
Bought a Cannondale F-Si Carbon 2 from thebikeshop.de.
Did 60 or so rad miles on it over two rides, Surrey Hills with Soho Bikes and some friends, and Epping Forest + ride out and back with some friends.
Post Epping ride the bike was cleaned and inspected at MiCycle.
Bike sat in my workshop for a bit, and then deposited the wiper seal oil on the floor the next time the Lefty suspension was cycled - the seal on the upper had failed.
I contact a shop who has a good relationship with CSG - the representative of Cannondale in the UK and owned by Dorel who own Cannondale - to arrange a warranty repair.
I know the guys in the shop. They know me. When I went to the shop, they let me know they weren't impressed that I had bought from Germany rather than a UK shop, but made it clear they would handle everything.
Sensing that they were a put back a bit, I offered them to do some work on it as the brake hoses needed adjusting and the brake levers switching round.
We agreed to replace the front brake hose, swap the levers over, re-attach the hoses then bleed the brakes (the rear had a whole load of free stroke from the factory).
We agreed that they would box up and post the lefty to TF Tuned for warranty repair. I asked them if they had the tools to safely remove the OPI stem to remove the Lefty. They said they did.
Before I left I pointed out that the bike 'did not have a scratch on it' - a clear opportunity for them to check that this was the case.
This was on the 19th of October.
I am still without bike.