So I bought some pro team overshoes, I got the large for 43 sidi wire but they were huge, then I exchange for medium which was also big so I contacted rapha with a picture and they said I should go with small. Right now I was going to start the procedure to arrange an exchange but I go to my orders and next to the product I dont get the options to donot return/return/repair etc but just "exchange ACCEPTED". What am I supposed to do to arrange a pickup with DHL?
EDIT: Nevermind! Just noticed there was a new order under my orders with the exchange.
So I bought some pro team overshoes, I got the large for 43 sidi wire but they were huge, then I exchange for medium which was also big so I contacted rapha with a picture and they said I should go with small. Right now I was going to start the procedure to arrange an exchange but I go to my orders and next to the product I dont get the options to donot return/return/repair etc but just "exchange ACCEPTED". What am I supposed to do to arrange a pickup with DHL?
EDIT: Nevermind! Just noticed there was a new order under my orders with the exchange.