Pipe cutter on carbon steerer :(

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  • I took my new frameset to my LBS to get bottom bracket and headset fitted.
    I left the shop and when I returned minutes later I saw the mechanic using a pipe cutter to cut the carbon steerer! I stopped him and told him he should use a hacksaw and guide but the cut was almost completed. He said he will complete it with a hacksaw but he didn't understand that the damage was done (the creaking carbon should've been an indication).
    I have no intention of riding a delaminated carbon fork and I'm not sure he'll admit causing any damage or agree to replace the fork!
    What should I do if that is the case?
    Thanks

  • Assemble your evidence and talk to the manger / owner of the shop about a new fork.

    Out of interest which frameset / fork?

  • Next time do things yourself.

  • Name and shame the shop?
    I guess try and sort it out amicably first, but that is ridiculous.

  • Shocking.

  • Even with a hacksaw you should be careful and use a higher TPI blade or even better a tungsten carbide one, I am going to guess he hasn't had much experience with carbon - either way that isn't your fault, it's the shop - they should be liable for it sorting it out and surely the fork is pretty good evidence he did things wrong!

    Hope you get it sorted.

  • Epic WTF

  • All mechanics carrying out contracted works must do so with reasonable care and skill, he has not. I would endorse what @Howard says…

  • what shop?

  • Personally I wouldn't name and shame until all other avenues explored. Owner of shop could immediately accept responsibility and supply a replacement fork and training for staff, for example, and everyone is happy.

    Or they could make a fucking meal of it in which case, yes, name and shame.

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Pipe cutter on carbon steerer :(

Posted by Avatar for Dado @Dado

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