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• #2
Assemble your evidence and talk to the manger / owner of the shop about a new fork.
Out of interest which frameset / fork?
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• #3
Next time do things yourself.
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• #4
Name and shame the shop?
I guess try and sort it out amicably first, but that is ridiculous. -
• #5
Shocking.
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• #6
Even with a hacksaw you should be careful and use a higher TPI blade or even better a tungsten carbide one, I am going to guess he hasn't had much experience with carbon - either way that isn't your fault, it's the shop - they should be liable for it sorting it out and surely the fork is pretty good evidence he did things wrong!
Hope you get it sorted.
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• #7
Epic WTF
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• #9
what shop?
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• #10
Personally I wouldn't name and shame until all other avenues explored. Owner of shop could immediately accept responsibility and supply a replacement fork and training for staff, for example, and everyone is happy.
Or they could make a fucking meal of it in which case, yes, name and shame.
I took my new frameset to my LBS to get bottom bracket and headset fitted.
I left the shop and when I returned minutes later I saw the mechanic using a pipe cutter to cut the carbon steerer! I stopped him and told him he should use a hacksaw and guide but the cut was almost completed. He said he will complete it with a hacksaw but he didn't understand that the damage was done (the creaking carbon should've been an indication).
I have no intention of riding a delaminated carbon fork and I'm not sure he'll admit causing any damage or agree to replace the fork!
What should I do if that is the case?
Thanks