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Muppetteer
So, I won an item of cycle clothing last week that was described as "worn, faded but useable". There were three photos.
The item arrived. It was indeed worn and faded as described. But there was also a large rip on the front and a separate big hole that you could stick a thumb through. Both would have been obvious to the seller. I made contact to say that the item was not as described and ask for a refund.
Response was "sorry, I must have missed that, you can keep it and have 50% refund or return for a 100% refund". I opted for the full refund and asked that the return postage (£2.80 so really no big deal) be included and once received I'd send immediately.
Radio silence so I followed up again today. "Sorry, family emergency, I'll refund you as soon as I get the item back". I replied again to say that as soon as the refund was received I'd pop them in the post. No response.
Seems like stalemate. What next - escalate to a formal dispute? If so, via eBay or Paypal? And what evidence to provide?
Any thoughts or suggestions gratefully received.