Hello my planet he broke in test ride

hello guys this is my planet x i have buy 14 september and 24 octomber he crack with out crash or do something wrong the company he say is not replace is not factory defected is it from me and he send me this lanet X Customer Service returns@planetx.co.uk
Προς nikos_kallias@yahoo.com Νοεμ 4 τις 4:24 μ.μ.
Hi Nikos,

Thank you for your patience, we have completed an inspection of your frame.

This is not deemed to be a manufacturing defect, this part of the frame is a strengthened area.

Please explain what you were doing at the time the frame cracked? where you were riding and how were you riding?

Kind Regards
Jonathan

Planet X Customer Service
01709 386 666

Ticket History
Nikos Kallias (Client) Posted On: 24 October 2015 02:32 PM

Hello I have a big problem I have build my planet and today I have go to make a ride for first time and when push pedal 4 time he broke is not normal this one I have pay 600 euro for frame set for don't broke in 4 pedals and I don't have use my power , is he first ride , first test and broke

Nikos Kallias (Client) Posted On: 24 October 2015 02:34 PM

Hello I have a big problem I have build my planet and today I have go to make a ride for first time and when push pedal 4 time he broke is not normal this one I have pay 600 euro for frame set for don't broke in 4 pedals and I don't have use my power , is he first ride , first test and broke

Nikos Kallias (Client) Posted On: 24 October 2015 02:37 PM

Στάλθηκε από το iPhone μου

Nikos Kallias (Client) Posted On: 24 October 2015 03:10 PM

Hello I have a big problem I have build my planet and today I have go to make a ride for first time and when push pedal 4 time he broke is not normal this one I have pay 600 euro for frame set for don't broke in 4 pedals and I don't have use my power , is he first ride , first test and broke

Mandy Bearman (Staff) Posted On: 02 November 2015 01:30 PM

Hi Nikos

We have received your returned item back with us,

Your item has been booked in to our technical department for assessment.

As soon as our technical team have assessed your item they will be in contact with you, we will do all we can to have your item assessed as soon as possible.

Please can you advise an address we can ship your item back to.

I apologise for any inconvenience that has been caused.

Kind Regards,

Mandy

Nikos Kallias (Client) Posted On: 02 November 2015 04:09 PM

blockquote, div.yahoo_quoted { margin-left: 0 !important; border-left:1px #715FFA solid !important; padding-left:1ex !important; background-color:white !important; } Hello my address is sonnerstrase 2 donauworth 86609 Germany and my name nikos Kallias if the technical finish with it please if can send back the head set ring from fork , because he can't buy a new one he only sell it like a set and one set of this he have 80-100 euro I hope chance or do anything do as fast because my team he ask me what happens and if chance it for ride in velodrome , and I don't know what can I say
thank you for all

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Στις Δευτέρα, Νοεμβρίου 2, 2015, 14:30, ο χρήστης

Ticket Details
Ticket ID: 209220
Department: Returns
Type: Issue
Status: Closed
Priority: Normal

Helpdesk: http://customerservice.planetx.co.uk/index.php?
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