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That's what you get for buying a Cannondale
Agreed, but add
...for buying a Cannondale mtb Outside of the US :)
Ironically I've had no dealings with CSG UK - I think TF are mostly responsible for this clusterfuck. Which is a shame because from what I've heard they are good people.
Cannondale themselves have no visibility of this saga either.
I have to think carefully about who I royally piss off to get this resolved.
That's what you get for buying a Cannondale, csg are absolute thunderc**nts to the worst degree. If it were Fox or Rockshox you'd either have a new fork in the case of R/S or a 24hr turn around in the case of Fox. If you were experiencing these troubles with one of the other two big brands they'd just ship you new parts from themselves. I've been working with bikes for over six years now and cannot recount a single experience I have ever had with csg where I have come away thinking to myself 'what excellent customer service' it has been amongst the worst in the industry on every single occasion.