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aggi
I signed a virgin contract about 3 weeks ago, and their 'technicians' came to install at my flat. They put the cable through the wall, hooked up the box, then couldn't get it to work (something about the signal not being stable) so left assuring me I'd have a phone call from their manager to organise the repair by the end of the day.
Without much surprise and 3 weeks later, following 8 calls to Virgin, I haven't heard anything from anyone, or so much as received a courtesy call.
Now, I don't really want to cancel my contract, as I'm not sure I can get a better deal, and I've been assure that until my internet works I won't be billed by Virgin.
Is there either any way I can force them the repair the line and get it working (such as official consumer complaints), or is there for c. £30 pcm another provider who will give me reliable 50mb without a landline?