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The discs only rotate when the disc before that is engaged. And I can't engage the disc before the twisted one, because the key stops at the twisted disc and doesn't fully insert.
It's like the Lock Pick Protection keeps me out. :-/
I have tried a fresh key.@bothwell the external sleeve is fine, its really inside the lock that things are stuck.
In other news: I have written to Kryptonite, and while they haven't been helpful as to how to align the discs again ("you could try a small flathead screwdriver"), I probably will get a replacement lock, if I need to cut this one.
Nice.
Murphy's_Law-
They must replace (or refund depending on its age) based on goods being fit for purpose.
It's in the Sale of Goods Act 1979
http://www.legislation.gov.uk/ukpga/1979/54But you know, you could always have registered your bike, cut the lock off, and then report it as stolen and have them reimburse you the cost of the entire bike. I don't think they'd like that though.
Either way I have had a similar problem with both Abus and two Krypto's (my new Mini worst of all) where it feels like the key is in and the barrel will twist, but it's only half the lock. Opted for gently-gently with a wiggle to see if it goes further before twisting all the way to unlock.
I'd still recommend you lean on them a little more heavily and get if nothing else a new (better?) lock out of them, regardless of if the current one can be rescued with a screwdriver.
pdlouche
That sounds odd. Can you not insert the key one disc at a time, rotating a little each time?
If you have a spare key, try that. It's possible that the key you use daily has become twisted, but that would cause a problem unlocking, not simply inserting the key...