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Almost same thing happened, order was $39 in total including delivery so I presumed no custom chargers.
On USPS tracking website says “Delivered” but I didn’t receive anything and 2 days later got card from Post Office that my package held due to customs charge of £11.28. WTF was there change in charges recently?
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Sorted. Called royal mail and they tracked the package down at the local delivery office. Just been round there and paid 12 quid for customs. Rip. Apparently it happens all the time when stuff is delivered to business addresses that the customs card gets lost.
Most of the fee was a service charge (8 quid).
I've ordered something from the US. Less than $50. Nothing dodgy.
As it hadn't arrived in the specified time I contacted the seller, who says they can see from the tracking number that it arrived with UK customs on Oct 15th. The parcel was sent 'tracked', and says' delivered in UK' but I guess that could mean to customs.
I have had no contact to say I owe money.
Anyone got a contact email/number of someone I can speak to at customs? Or anyone had any similar issues?