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croft
@marmot
I've had a reply about my complaint, hopefully they actually take it as seriously as they say they will.
"Thanks for your email of 6 October about the poor standard of driving on bus route number75. I’m sorry for the poor standard of driving that you experienced at Mayow Road.
Poor driving or driving without due care is simply unacceptable. I’ve made Stagecoach London, the company that runs this route for us, aware of your concerns. The driver will be identified and then interviewed by a manager. Afterwards, appropriate steps could be taken to address the behaviour you experienced.
The safety of our customers and road users is our highest priority. We go to great lengths to train our bus drivers to very high standards.
We continue to monitor driving performance, to ensure that high standards are followed and maintained. Every month we carry out over 600 Driver Quality Monitoring surveys. This provides us with technical assessments of their driving skills. Drivers are assessed on acceleration and braking, as well as the use of mirrors and road positioning.
Once again, I’m very sorry for any distress and inconvenience this caused you."