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Best outcome on your part I think will be to get the item back and you can relist.
Do it by the book otherwise you're likely to have the money taken from your account and not get the item back.
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Aye it's a buyers game, and they do play the game. Only negative feedback I've had was for 99p items (both really worthb£10-15) that there was no problem with. Folk who get stuff uber cheap are often the worst
M_V
BrickMan
@pdlouche
what a mare
Started to clear out, so lots of items, bound to hit this, but it would be on a pricey item.
Start auction at 99p, upload images of item, make it clear it's used and has marks. Caveat emptor, no returns. Bidding frenzy and it sells for as much as a near new one. So buyer starts returns process, not as described. I contact ebay, they are no help. Begin the gruelling process of back and forth, ask for evidence, respond that the evidence is representative of a used item...the main marks are visible in the original photos.
Has anyone ever actually won with this crap? I expect even though I'm in the right, ebay will go in buyer's favour and I lose out.