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Definitely, if you cant hear you can't make a phone call to an control room, using an visual app is brilliant.
Saying that I use the Add Lee app, which works via their control room, I get a txt from the control room, then a txt from the driver when they turn up so I can stay in touch with them incase I need to change anything. All contract friendly.
Antidotes
Then the law need to be updated to accommodate people with disabilities.