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You'd think the logic was sound wouldn't you.
It's a new rim and build, new saddle (rails twisted) and the fork needs re-aligning (TLCW seems happy to do it, it's only a few mm apparently). They're total was reasonable and certainly less than the cost of an excess and blown NCD.
The biggest issue is that I can't seem to get him on his phone number (I have previously) so there's no dialogue whatsoever.
hamrack
photoben
Not justifying his behavior, but if he can be convinced it's cheaper in the long run, perhaps it goes smoother?
A few tenners now... (if it's just your wheel) or a lot more tenners by losing no-claims...