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Not justifying his behavior, but if he can be convinced it's cheaper in the long run, perhaps it goes smoother?
A few tenners now... (if it's just your wheel) or a lot more tenners by losing no-claims...
JWestland-
You'd think the logic was sound wouldn't you.
It's a new rim and build, new saddle (rails twisted) and the fork needs re-aligning (TLCW seems happy to do it, it's only a few mm apparently). They're total was reasonable and certainly less than the cost of an excess and blown NCD.
The biggest issue is that I can't seem to get him on his phone number (I have previously) so there's no dialogue whatsoever.
hamrack
Maybe, maybe not. Who knows!
I unfortunately don't have the name of the guys insurer, but do have his number plate. Any suggestions on how to work with only that?