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@M_V
A lot of good advice being given here in response to @Thoma 's issue.
I've ended up with full refund plus keeping the item numerous times because a seller has been too stubborn to respond through Paypal. I'm pretty sure the standard operating procedure for Paypal is that if the seller doesn't respond or doesn't respond satisfactorily, they just issue a refund, claim the funds back from the seller and forget about the item.
Haven't had any issues since Paypal and eBay split but I've always pursued any claims through Paypal, just makes sense since that's how I paid.
I believe pursuing a claim through ebay usually requires return of the item at buyers expense regardless of whether or not the seller is at fault before any refund is issued. I'm pretty sure the standard operating procedure for Paypal is that if the seller doesn't respond or doesn't respond satisfactorily, they just issue a refund, claim the funds back from the seller and forget about the item.