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@ExTra
I am so very glad that my days of using my OnePlus is numbered, counting down now to receive my new phone. I wish you current OnePlus users luck and never have to go through any troubles with theis Customer Service, because it is simply a joke. The latest email response I had from them suggests to me that they don't seem to know LONDON is a city. I just can't help but to take a mick in the way I reply... oops.
Besides the broken sim tray that I am still waiting to receive, which I am pretty sure I never will, the random turning off, unresponsive buttons issues carry on despite (as per advised from some of you guys here) wiping the device and updating to the latest of everything.
Please think twice before getting a OnePlus, if nothing goes wrong, then their devices are beautiful, which I thoroughly enjoyed using for about 8-9 months, until random issues started happening... bottom line is, if anything goes wrong, you are on your own.