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It took me a few months to get a refund out of them when they sent me the wrong item earlier in the year. They would respond to 1 in 3 emails with a delay of a few weeks each time.
However - found phoning them was much more useful - there is a number on their site somewhere for EU customer services. Don't think they'd done anything about it at all until I rang - still took a couple of weeks to get the money back post-call, but quicker than the emails were being.
Problem at the time was something along the lines of the EU office not being able to refund money on paypal, so they'd have to send details to the US team who had the authorisation to do so.
I don't hold out much hope of Chrome responding to me - not even an acknowledgement of a form being submitted so far!
However the good people at Vulpine have got a sample sale on so I've taken a punt on this: http://www.vulpine.cc/Shop/Womens/SAMPLE-SALE/ICAT1087/WOMENS-ORIGINAL-RAIN-JACKET-SALE/ITM1061
Fingers crossed it fits as the biggest they had was medium. Have to say so far I'm loving the couple of bits I've got from Vulpine so far so finger crossed this follows suit.