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@rcbprk
A month or so ago I ordered a Nitto rack from them, in stock on the website and all that jazz. Apparently it was going to posted out double quick. A week later and it hadn't shown up so I gave them a ring and they were a bit like "oh, you placed an order?" After about 15 minutes of fumbling around not knowing where anything was the guy finally stumbled upon the item and tole me that it would "hopefully be in the post by the end of the week". Explaining that "hopefully" didn't fill me with a great deal of confidence I receive an email confirmation that it had been dispatched later that day. Alls well that ends well.
In short, ring them and moan.