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Talked to them yesterday on the phone. They have been under a massive pressure since going on sale. Drew from Hub Jub explained to me that they had a lot of unanswered emails still and was working on replying them.
In my case they didn't have anymore og the H plus Son rims I ordered (anlong with a set of Kinlin ADHN). They told me this via email and asked if I wanted the rest of my order at a 30 percent discount. Yet they charged the full amount inc money for the H plus Son they didn't have stock. After a couple of angry emails I called them up to ask what is up. Drew apologised, transfered back the money they extra-charged me.
It was all quite annoying, but in the end they corrected their mistake and was polite and nice about it all. They are a small company and struggling to be pro. On the other hand it is a nice and personal web shop where you can call them up and to talk to the owners in person. I would not hesitate to shop there again.
Hulsroy-
I understand all that I'll be happy to edit my post above as well - as soon as they pick up the phone or answer any of my three emails in the past 3 days. Judgement reserved tho.
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It was all quite annoying, but in the end they corrected their mistake and was polite and nice about it all. They are a small company and struggling to be pro. On the other hand it is a nice and personal web shop where you can call them up and to talk to the owners in person. I would not hesitate to shop there again.
Given the choice between a small company with a great attitude but maybe a little less promptness or more mistakes and a large, slick outfit, I'll go for the small company every time.
youramericanlover
Oliver Schick
I'm receiving some very poor service from them at the moment - I'll wait to see if they step up and resolve it well otherwise two big thumbs down from me and a detailed AVOID post.