I'd expect to received the goods in the condition I purchased them in. Even if you packed it well and the courier mishandled it, you're the one with the contract with the courier therefore it is up to you to sort.
The package that I received from @Gruby was packed to a very high standard and I was pleasantly surprised by the condition of the frame. However perhaps more communication between courier-Gruby-Myself was needed for it to be a completely smooth transaction.
I'd expect to received the goods in the condition I purchased them in. Even if you packed it well and the courier mishandled it, you're the one with the contract with the courier therefore it is up to you to sort.