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Brommers
Breach of undertaking is, ethically speaking, one of the worst things a solicitor can do (I am a solicitor, although not resi property - worrying about being in breach of undertaking is the sort of thing that keeps us up at night).
Speak to the SRA... http://www.sra.org.uk/consumers/problems.page
But if you get a message through to the solicitor to tell them you think they are in breach of their undertaking (and you are contacting the SRA), I'd be amazed if that doesn't make them sort it as soon as possible. The relevant solicitor is likely to get struck off if they don't fulfil their undertaking.