This sounds typical. Poor response, issues with most orders, busy staff seemingly not giving a sh1t.
Next thing you know the Rapha brand/buying experience/service reputation will be permanently tarnished and the company will start a gradual nose dive.
Already has IMO. Same experience for others that I have spoken to.
wonder what you think is a poor response time?
a) as i am working myself in cycling industry customer service i really woul like to know, what you think is poor.
b) as all my requests have been answered within hours, not days.
This sounds typical. Poor response, issues with most orders, busy staff seemingly not giving a sh1t.
Next thing you know the Rapha brand/buying experience/service reputation will be permanently tarnished and the company will start a gradual nose dive.
Already has IMO. Same experience for others that I have spoken to.