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  • This sounds typical. Poor response, issues with most orders, busy staff seemingly not giving a sh1t.
    Next thing you know the Rapha brand/buying experience/service reputation will be permanently tarnished and the company will start a gradual nose dive.

    Already has IMO. Same experience for others that I have spoken to.

  • wonder what you think is a poor response time?
    a) as i am working myself in cycling industry customer service i really woul like to know, what you think is poor.
    b) as all my requests have been answered within hours, not days.

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