You are reading a single comment by @clem-fandango and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
clem-fandango
Is it just my repeated bad luck or is Rapha's quality control and customer service absolutely shocking these days?
90% of our orders over the last couple of years have been either defective (frequently) or incorrectly sized (sometimes) with actual measurements not matching the size ordered (have been buying stuff for 9 years, so have a fix on the vagaries of ordering the right size, depending on the product)
Emails require chasing up to get a reply. Refunds need chivvying along.
Most recent order both items were faulty (GT Shoes and Jersey) Still waiting a reply. Back in the day service was much better, although even then we had to endure some "Rapha staff attitude" on more than one occasion. Other times service has been exemplary. These days it seems to be a complete bagosh1te.
As much as we like some of the products, we no longer recommend to friends and order far less kit as a result.
Repeated bad luck or is this the norm?