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their live chat is an automatic system that cuts you off after you have been connected and then asks you fo feedback, you can also have the 'transcript' sent over to your email if you wish. I finally picked up the phone today and hve experiened the worst customer service ever. OnePlus, your phones might be cheap and good, but your customer service sucks.
ExTra
TurtleRecall
Oh dear... When my N5 shat itself I got through to Google in about two minutes... Little bit slow getting a new handset to me because of my change of address but couldn't be happier now... The new N5 is great...