-
proposed a minor refund, seller rejected and escalated to a PayPal claim, at which point I was unable to provide further details
Moral of the story, don't propose partial refund in a message.
@Esquire , report the item on ebay as not as described and I think you'll get the option to select 'partial refund' from a drop down menu of possible resolutions.
If seller pushes for return of bike for full refund then say you will do so, but at their cost, try get them to arrange a courier collection etc (and courier will have to collect at your convenience). It IS the seller's responsibility to cover return shipping costs in an 'item not as described' case but ebay/paypal don't force them to do so or make them refund you an amount that includes your shipping costs.
I've had success with this in the past but with lower value items. In my experience the seller goes quiet then eventually case is resolved in my favor, I get full refund and get to keep item. Doubt seller would let something to the value of a bike slide like this but you never know.
You are reading a single comment by @M_V and its replies.
Click here to read the full conversation.
M_V
I had something similar happen to me. I proposed a minor refund, seller rejected and escalated to a PayPal claim, at which point I was unable to provide further details and they went by the seller's story - something I consider "broken" about the Paypal claim system. PayPal resolved "in my favor" offering to let me mail back at my expense for a full refund. Moral of the story: Make sure your case description is complete and try to reach an agreement before submitting anything via official channels.