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Cheers for that, it turned out to be even simpler (but harder for me to fix).
The builder had put a socket plate on the wall for TV and internet, where previously we'd had the cable straight through the wall into the TV. The 'female' socket in the plate was set too far back so the male didn't engage properly.
Now sorted.
tbc
only just read this so sorry if you have already solved, but had the same issue with mine (Samsung Smart TV)
easy fix is:
It should pick up all channels again, worked fine for me. Seems to happen occasionally due to a signal interference (ie has happened twice in 9 months)