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Scilly.Suffolk
Similar experience,
had to go along to local sorting office to claim a non-delivered RM parcel.
Was told could not bring bike into 'Collections' area due to 'crowding & congestion problems'. No sign printed not handwritten.
Pointed out that bike would cause more crowding & congestion outside,
either on the disabled access ramp, or the landing for the stairs access,
as there was/is no provision for bike parking,
and,
the Collections area was empty except for me.
Sanity prevailed and I was allowed to collect my parcel: a new 'D'-lock.