Warning! - Home Delivery Network and or Yodel - Do not use!

Doesn't Amazon use Yodel for some of their stuff?

Some stuff yeah, not all though. Must be something about the pricing that certain sizes are cheaper.

Planet-X now offer DPD - Avoid Yodel

I recently had a delivery problem with Yodel and complained to Planet-x about it. Maybe it was just coincidence but in the last do or so they have added an option to their website checkout so that you can now use DPD instead.

Think I've done that before. They ask for feedback or something don't they?

Now they've changed the delivery option to just Royal Mail. I'm lost...

Changes depending on parcel size/weight?

Yodel, if you try to deliver and I'm not in leave a damn card so I know to arrange Redelivery. Othwrwise you might have to store my tyres indefinitely.

While I'm at it, fuck wiggle's new courier Dx. Delivery deadline was Tuesday 6pm according to their email! Apparently "the driver attempted delivery but ran out of time". Running out of time!=attempted delivery. Unless he sat outside my front door until 6pm?

End rant.

I work in a London Museum, my last delivery to work from Yodel was delivered to the Tesco down the road. Took them two days to find my parcel which the supplier insisted was signed for therefore deliveried and at first not willing to investigate.

Yodel must die. Rhymes.

Yodel are jokes. I had a parcel "delivered to a neighbour called Niota" also no card left, just an email stating successful delivery. err, no you didn't. And what flat or building did they leave it with, who knows! Weirdly, after complaining and calling them and their drivers blatant liars they proved my point by delivering the package randomly 2 days later. Idiots.

ParcelFarce are no better, or DX or DPD.

'We have put your package in your secure place' The blue bin is not my secure place, Royal Mail, and I was working away that week. I'm not even sure ski jackets are recyclable.

Didn't know this thread was here. Heres my mini rant;

Expecting a large parcel and took time off to wait for delivery a few weeks ago (ish), can see the door through the window. A fella in a motorcycle helmet walks up posts a 'you were not in for the delivery' notice through the door and leaves. When I realise its Yodel I rush out to grab him and see him pulling away on his Moped, no parcels, no boxes, just a guy on a moped.

Phoned the number on the card and was told that because i wasn't in at the agreed time ill have to wait a week. I point out Im in my house holding a card posted through the door while I was in and it is not yet the the agreed time. I also point out that no attempt was made as the person delivering was on a moped and did not have my parcel. They tell me they have no responsibility because the delivery driver is an independent and i should take it up with them.

I felt very virtuous for keeping my cool. I phoned the retailer to complain and they said it was yodels issue once on delivery.

Getting pretty irritated now, phone yodel demand management, 45 minutes on hold and then they call me a liar. I explain that its still not the agreed time and that im being given the run around, I get called a liar again so I say Im going to seek legal advice. I get put on to the next manager up, who apologises accepts no responsibility but will see what he can do. Parcel ends up at my house an hour later delivered by courier from different company.

TL:DR
Yodel are appalling.

I'm surprised you kept your cool! I'm having similar shenanigans with DX.

This morning I got an email from DX saying "we tried to deliver your parcel 26/03/15 at 6:36pm but you were not in" etc. 6:36pm I was home from work and both my neighbours were in - no knock and no card.

Bear in mind that this was due for a next day delivery that was already 3 days late because the driver kept running out of time. My guess is because it was so late they've put it down as an attempted delivery - I bet on their records it no longer counts as a delay. Cheeky buggers.

Delivery attempted, no access to property - Lichfield home delivery

Oh, hai Yodel. Y U deliver in Lichfield when the delivery address is in London?

Did you not follow all the big signs that days "Deliveries"?

I'm sure you didn't just write that so that you can fudge your delivery target statistics when you sell your service.

Because that would be fraudulent, and you wouldn't get a pressie from Santa this year.

Which probably wouldn't arrive in time for Christmas anyway, if you were in charge of delivering it.

Just reading that has made my blood pressure rise and my piss has begun boiling.

Its not the only time its happened either. If the delivery says its going to be done by yodel i have to really think hard before buying. Unless its an amazing deal I just don't bother, I think @TW is right; they are illegally massaging the stats so they can claim a better service to clients.

last year the amazon comments section about delivery services had to be closed and reopened because of yodel complaints threads.

Parcelfarce: had stuff delivered to my current address by them fine before, including when we haven't been in and they've taken it half a mile to our local post office.

Here's the end of the log for a 48hr service:

...
11/6/2015 0:34 Preston Depot Received at delivery depot
11/6/2015 0:37 Preston Depot Loaded to vehicle for delivery
11/6/2015 13:29 Preston Depot Address problem - insufficient address
11/6/2015 23:11 Preston Depot Loaded to vehicle for delivery
12/6/2015 11:06 Preston Depot Delivery attempted
12/6/2015 19:48 Preston Depot Returned to depot
12/6/2015 19:48 Preston Depot Returned to sender

12th being last Friday, I'd been to the pub to support the World Naked Bike Ride, got home 3:30am. I haven't had a "you were out card". I message the eBay seller to tell him what's going on and confirm my address is correct. He contacts ParcelFarce and tells them not to be such muppets...

15/6/2015 12:12 Preston Depot Redelivery scheduled
15/6/2015 23:32 Preston Depot Loaded to vehicle for delivery
16/6/2015 7:50 Preston Depot Loaded to vehicle for delivery
17/6/2015 1:17 Preston Depot Loaded to vehicle for delivery
17/6/2015 12:24 Preston Depot Delivered

So, what kind of muppet was too lazy to ask for help when he didn't understand how to find a building that's been just off the named road since 1975, and why the fuck did it take them until Wednesday, 6 days late, to get it out of a van and to my door?

Finally, "Delivered" with a name and scrawl I don't recognise wouldn't be quite so panic inducing if there was also a photo of the door they'd delivered to (or attempted to).

tl;dr:
Read a map
Try to contact the addressee or sender if you've got a problem
Leave a "you were out card", with a photo of the door.
If you've missed your advertised timescale, don't waste more time moving it from van to van.
When something is signed off, get a photo of the door.

I believe that some couriers contracts are worded so that they can bill for attempting to deliver (as opposed to only billing for successful deliveries), so it can be in their interest not to get the stuff to you as then they can bill for the actual delivery at a later date as well as well as any earlier "attempts". Might explain some of the more cynical examples above - ripe for exploiting.

I've had a Yodel failed delivery at work. We have CCTV all over the place so I watched him get out of the van will the parcel in his hands. He looked at the building and got back in the van and fucked off.

Complained to Amazon, they asked is there a local landmark to make it easier to deliver to.

I said yes, the landmark is the address you are delivering to.

Fairly distinctive I feel...

We had a note through the door from MyHerpes to say they had left a parcel
In the wheelie bin
On bin day

Thats absurd.

Fucking comedians at Yodel "delivered" a package to my upstairs neighbour, Jonna, this afternoon, while I sat by the front window watching for them.

My upstairs neighbour is not called Jonna. She also doesn't have a doorbell. Oh, and she's not been in all day. Also the Yodel guy was one of the invisible drivers, the type that leave those invisible cards.

Contacted Yodel and they were like "yeah so our GPS data says that our driver's van was approx 7 feet from your front door" which is all very jolly I'm sure, but where the fuck's my parcel?

Edit: my story is shaping up to be similar to the one shared by @TRA - I wonder if Jonna and Niota are related?

I win at the Yodel game,

1st genius handed me the card to say I wasn't in when I was on my doorstep having just put the rubbish out. (Thinking about technically I wasn't in the house, so maybe he was right) I was still in though.

2nd genius put a blank your were out card through the door. Never got the package as Yodel couldn't help as I had no reference and told me to ring the drivers number which should be on the card along with the reference.

A challenger enters the room!

First genius couldn't enter our block of flats, so they left our Gousto food box in the communal rubbish bin and guess what happens to the contents of that every day?

Got an email from Planet X to say my bike has had a new hydro shifter and caliper fitted under warranty claim, good times, wait whats that, my bike has been sent back with Yodel? Oh fuck.

It's posted to my work address, a Museum with 24 hour security on the delivery entrance, literally nothing can go wrong.

Fast forward a week, they 'attempted delivery' yesterday and 'left a card' given this is a work address and if they attempted delivery they would have delivered as in order to leave a card they would have needed to go to the delivery entrance which has a manned desk 24 hours a day, 7 days a week.

No matter, I take it at face value (even though I know it is bullshit) and rearrange for delivery today, this time I put specific instructions in the delivery notes box. I.e. park here, walk up these steps, ring buzzer, deliver. Got another notification to say that they were unable to gain access, this fucking entrance is manned 24 hours, 7 days a week!

Try to call to sort it out, their phone lines close at 1pm on a Saturday, apparent attempted delivery was 12:55pm oh FFS.

Really don't want to go to their depot to collect it as it is fucking miles away and i don't drive, but I suspect due to the size of the box they havent attempted any delivery at all and want me to go pick it up.

The only other issue I have had with deliveries to this address (and I get everything delivered to work), was with Yodel when they delivered a package addressed to my Museum to a Tesco Local, but insisted it was delivered.

Such a shit company