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andyp
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Sound like shysters. They'd have known the dump would be closed when they agreed to it surely? Also don't they have their own premises? Where are they taking it, the local dump? Complain.
Was there a reason you didn't just get your builders to do it? We just get skips from Brewsters and the builders do the humping stuff out to the skip.
The other problem with waste removal firms is with half of them you don't know where it's going. Brewsters are ISO 9001 this and by appointment to the Queen that so you know it's legit, not ending up fly tipped in a lane in Kent somewhere which is what I suspect happens to half of it.
We've got our fourth skip coming today actually.