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Yeah, that's what we're doing. No direct landlord contact whatsoever. I can see her point (landlord actually a landlady), she wants her home back, but she's been fucking unreasonable. I wouldn't dream about kicking a family onto the streets.
Not sure what it's like in London but up here tenants are treated very much as second class citizens.
General_Lucifer
Howard
Dealing with the landlord solely through the agent might buy you some time also?