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Trek on the other hand will quite willingly and regularly replace 10 year+ old frames on an old for new basis.
Great news
amey-
Their warranty is similarly worded - I expect it depends on the context of the claim. The relationship the dealer has with the company, the customer's relationship with the dealer and who ends up handling the claim at Trek UK.
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There's a guy in our club who bought a top end trek in 1998. He's ridden two frames into the ground and is currently working over a Madone from 2006 ish. The LBS and Trek have been absolutely cool with this.
Howard
miro_o
They offer a "lifetime of the product" warranty on the frame which is different to the lifetime that Trek/Specialized/Giant offer. I have had, on multiple occasions warranty replacements refused by CSG as they deem the lifetime of an alloy frame to be 5 years. I have argued with them until I've been blue in the face on behalf of customers whose bikes they won't replace. As far as I am concerned it's fucking bullshit on CSG's behalf calling it life time when they actually mean 5 years then go fuck yourself. Yet they refuse to change the wording to 5 years when they know they deem the lifetime of an alloy road frame to be exactly 5 years.
Trek on the other hand will quite willingly and regularly replace 10 year+ old frames on an old for new basis.
I don't even have a problem with their product it's more their attitude when it comes to supporting it by some of their U.K. staff.