You are reading a single comment by @miloas and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
miloas
roadwarrior
They offer a "lifetime of the product" warranty on the frame which is different to the lifetime that Trek/Specialized/Giant offer. I have had, on multiple occasions warranty replacements refused by CSG as they deem the lifetime of an alloy frame to be 5 years. I have argued with them until I've been blue in the face on behalf of customers whose bikes they won't replace. As far as I am concerned it's fucking bullshit on CSG's behalf calling it life time when they actually mean 5 years then go fuck yourself. Yet they refuse to change the wording to 5 years when they know they deem the lifetime of an alloy road frame to be exactly 5 years.
Trek on the other hand will quite willingly and regularly replace 10 year+ old frames on an old for new basis.
I don't even have a problem with their product it's more their attitude when it comes to supporting it by some of their U.K. staff.