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They offer a "lifetime of the product" warranty on the frame which is different to the lifetime that Trek/Specialized/Giant offer. I have had, on multiple occasions warranty replacements refused by CSG as they deem the lifetime of an alloy frame to be 5 years. I have argued with them until I've been blue in the face on behalf of customers whose bikes they won't replace. As far as I am concerned it's fucking bullshit on CSG's behalf calling it life time when they actually mean 5 years then go fuck yourself. Yet they refuse to change the wording to 5 years when they know they deem the lifetime of an alloy road frame to be exactly 5 years.
Trek on the other hand will quite willingly and regularly replace 10 year+ old frames on an old for new basis.
I don't even have a problem with their product it's more their attitude when it comes to supporting it by some of their U.K. staff.
Slack-
Who's CSG here? That's really shit that alloy frames are only covered by a 5 year warranty (assuming it's cannondale you're talking about), is there any reason for this?
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Trek on the other hand will quite willingly and regularly replace 10 year+ old frames on an old for new basis.
Great news
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CSG are pretty notorious on that, its sometime depend on who's on the other end of the phone.
Can concur Trek are pretty good on their end, even let you choose between an Emonda or Domane if they no longer have the Madone.
miloas
amey
edscoble
Didn't know Cannondale offers a lifetime warranty on road frames. Pretty good.
http://www.cannondale.com/eur_en/warranty_registration