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Yeah i had to make use of it recently, they replaced with a 2015 version of the same frame
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I think they were one of the first. Probably to shake off their reputation.
AFAIK Trek, Giant and others are 'lifetime' on their frames now. Forks maybe aren't.
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They offer a "lifetime of the product" warranty on the frame which is different to the lifetime that Trek/Specialized/Giant offer. I have had, on multiple occasions warranty replacements refused by CSG as they deem the lifetime of an alloy frame to be 5 years. I have argued with them until I've been blue in the face on behalf of customers whose bikes they won't replace. As far as I am concerned it's fucking bullshit on CSG's behalf calling it life time when they actually mean 5 years then go fuck yourself. Yet they refuse to change the wording to 5 years when they know they deem the lifetime of an alloy road frame to be exactly 5 years.
Trek on the other hand will quite willingly and regularly replace 10 year+ old frames on an old for new basis.
I don't even have a problem with their product it's more their attitude when it comes to supporting it by some of their U.K. staff.
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mcmyk
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@Chris.
Didn't know Cannondale offers a lifetime warranty on road frames. Pretty good.
http://www.cannondale.com/eur_en/warranty_registration