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Aye thats how it works unfortunately. Same for SRAM they do the same round about dance through an LBS. It does help keep it cleaner from their end, and weeds out a lot of chancers who bought in grey import stuff, beyond the 2 year point anyways then try and claim.
TBF to them they are quite quick, SRAM are epic slow and unable to bleed their own brakes properly which is always amusing.
105 5600 levers used to have a big reputation for just bursting randomly, 5700 seem to sort that but the same old STI issues that affect every brand and every model, grit ingress, grease drying out and crash damage prevails.
Have you checked that your little shift lever isn't bent into, or catching in any other way on the big lever? This is a common 5700/6700 problem as they sit very close and are easily pushed into each other. Just bend the little lever back out a touch
After you've flushed your sticky levers with whatever strippy chemical you want, gt85 will not lube them back up sufficiently, they need something closer to motorbike chain wax, it is £15 a can but its utterly perfect for the task. sprays in as a very thin penetrating liquid, then hardens up to a waxy consistency. Great for chains, great for car door hinges, amazing for STI levers ;)
Decathlons spray grease in a can (for bikes) is about £2-3 a can and is very close in performance to the castrol wax ;)
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BrickMan
Good to hear - thanks. So you return it to the original place you bought it from and then they must send it to Madison by the look of it? Bit convoluted but guess it makes sense, plus if I get another back under warranty then happy days and I don't mind the wait.