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@ExTra
Latest from Apple, had a long conversation with a dickhead and the most exciting things he says are:
"We have guildeline we have to follow and what we can offer, not what customers want and you want a Mac that works."
(Sorry if I am asking for too much.)
"So you are telling me you want Apple to reimburse you for your time spent..."
(I said no such thing)
And if you want to make an official complaint, you'd have to write a letter and post it to them, because phone conversations could be misleading and emails could get lost and neither of them are strong enough evidence. He also refused to give me his name, I wonder why?
Rant over. I now feel a little better.