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@ExTra
I will probably bring it into work for our tech guys to run some test to see if we can find out what the problem is, for the moment, I am just gonna keep my fingers crossed hoping that it was just a one off with this new machine. Otherwise, I will try keep making video and list of times and go back in a couple of weeks.
Yes, they are gonna be less keen in helping I am sure, but if I go back real quick this time, they can't deny there is a problem esp if I go with solid proof. Also, this I'd have nothing to 'gain'* but time to lose as this is already the latest model and all.
*A couple of the employees I spoke to during the whole process did imply that I was trying it on and that I should be grateful with any replacement.