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@ExTra
So I made initial contact with Matt Hunt's studio and I got rapid response from someone who says he was away and will reply to me when he gets back... fair enough... then I got another response from someone else asking me what and where I would like to get tattooed and told me that Matt might be coming back to London in the summer... still fair enough.
I then replied to give a clear enough idea of what and where and told that guy the message I would like to send through this new tattoo I have in mind is rather personal so I wanted to speak to Matt directly after we have confirmed an appointment etc... I also asked what are the chances of him coming back to London in the summer... within moments, I got a response from "Matt", but it's basically the entire page of the Q and A on their website, plus more boring crap, but my questions weren't actually answered...
Is this normal for a studio to communicate to a ready to commit client with such stupid general info, rather than passing the communication to the artist directly?