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Well_is_it
I hate to say it, but of all the agents we have dealt with so far (in both our search and our sale) Foxton's have been the best.
We've put our place on the market with KFH because we negotiated a better rate, but everyone we have dealt with at Foxton's has been first class.
Knowledgable, personable, well informed.
But the main difference is that they treat you like a HUMAN BEING looking for a HOME, unlike all the other shiny suited shithawks who treat you like an open purse and slime around trying to get into it.
Also, Foxton's know how to talk to women, which it would appear is a rare rare thing in estate agents.
TL:DR - A little customer service training goes a long way.