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I have seen it, considering the leak was a drip from one pipe, the damage they're showing is 2 walls of the bathroom, one wall of the toilet, one wall of the airing cupboard, ceilings in each, and one ruined light fitting.
This would suggest that if it was caused by the one leak, it had been leaking for a very long time and they said nothing.
NurseHolliday-
This would suggest that if it was caused by the one leak, it had been leaking for a very long time and they said nothing.
It may still be possible that they knew nothing about it. Unlikely but...
Our bathroom was wrecked by a leak from the flat above. One drop every 5 seconds or so onto carpet behind their toilet (so very hard to spot) but over time it filled up the void between their floor and our ceiling (spanning our bathroom and separate toilet) until it reached a point where 200+ litres came through our bathroom ceiling in one go.
In the end we didn't bother with an insurance claim as we were planning on redoing our bathroom anyway and the repair cost would have been dwarfed by the refurbishment cost and it was better to continue to be able to say "no we haven't made an insurance claim in the last X years" rather than get a bit of cash to contribute to fixing it.
Greenbank
Have you seen the damage? If they are refusing to let you see then it sounds dodgy. Also, do all dealings with the landlord not the tenants.